Employee Assessment Tools - Assessments
Profiles Step One Survey II
Employee theft and fraud put thousands of companies out of business every year. The average cost of employee theft and fraud is over $2,000 a year, according to experts who have studied the problem. Thus, there is a need for a tool that helps employers hire more trustworthy people with integrity and responsibility who are drug-free and hardworking. That tool is Profiles' Step One Survey II ™.
The Step One Survey II is a structured interview that gathers essential information about a job candidate's history of risky workplace behavior, use of drugs and alcohol, misuse of company resources, email and Internet abuse, trust with the company's proprietary information and confidential data, and other factors an employer ought to know before making a job offer. The survey also examines attitudes regarding integrity, personal responsibility, drug use, and work ethic. Results take the form of a concise report that flags responses that could be of concern. The report suggests interview questions for learning more about a candidate's behaviors and attitudes. This is information an employer needs before making a job offer.
Profiles Sales Indicator
The Profiles Sales Indicator&trade provides a means of selecting people who have the five qualities that make salespeople successful: Competitiveness, Self-reliance, Persistence, Energy, and Sales Drive . It also predicts on-the-job performance in seven critical sales behaviors: Prospecting, Closing Sales, Call Reluctance, Self-starting, Teamwork, Building and Maintaining Relationships, and Compensation Preference.
The Profiles Sales Indicator can be customized by company, sales position, department, manager, geography, or any combination of these factors. Empirical data can be used to develop a pattern that will tell you how well a job candidate matches your successful salespeople.
The Profiles Sales Indicator is easy to use. It can be taken in just 15-20 minutes and produces clear, readable reports that are direct and to the point. These reports can be used for selecting, managing, and training salespeople more effectively. This tool provides objective data for developing a more effective sales team, one person at a time.
Profiles Performance Indicator™
This test measures five key personality factors and their impact on seven critically important aspects of success in business. It gives you information and ideas for professional growth. The report is also a guide to better communication and cooperation with co-workers. It helps you understand your on-the-job attitudes, emotions, and behaviors. The information it gives you about yourself can be a powerful component when you are searching for the perfect job.
Profiles Customer Service Profile
Keeping your customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the importance of doing the little things that keep customers happy and buying more. It is often easier to accelerate your business by cultivating the customers you already have rather than having to constantly attract new customers.
Customer Service Profile identifies eight behavioral characteristics and two proficiencies that are essential to extraordinary customer service. This is the information needed to coach and train your people to deliver world-class customer service.
Customer Service Profile measures the behavioral characteristics of Trust, Tact, Empathy, Conscientiousness, Conformity, Focus, Courtesy, and Flexibility as well as Proficiencies in Vocabulary and Mathematics. It also measures the Percentage of Agreement with your company's Customer Service Policies and Attitudes.
